Contact Us

This is the page to use if you want to reach the editorial team at Online Casinos New Zealand — to flag an error, ask how a free spins offer actually works, tell us about a withdrawal that stalled, or request that we look at a casino we haven't covered yet. Below you'll find the email address, what we can realistically help with, and where to go instead when your issue needs a casino, a regulator or a support service rather than a comparison site.

Email us

Write to [email protected]. One inbox handles everything, so a clear subject line helps: "Correction", "Free spins terms question", "Withdrawal problem" or "Listing request" all get sorted faster than "Hi".

To save a round trip, include the casino name, the date, the bonus or offer you're asking about, and screenshots of any terms you're disputing. We read everything. We cannot promise a reply to every message, and we do not have a phone line or live chat — email is the only channel we operate.

What we can help with

• Corrections to our reviews, tables and bonus descriptions, including offers that have changed or expired.
• Explaining how a term works in practice — wagering multipliers, maximum bonus bets, free spin value, cashout caps, expiry windows.
• Pointing you to the right regulator, complaints body or support service for your situation.
• Reader reports about a casino's behaviour, which feed into how we rate and re-check sites.
• Requests that we research a casino we haven't published on yet.

What we can't do

• Open, close, verify or unlock your casino account — we are not an operator and hold no accounts.
• Release a withdrawal, reverse a deposit, or restore a bonus a casino has voided.
• Act as an arbitrator in a dispute or compel any operator to do anything.
• Give you financial, tax or legal advice, or tell you which site will pay out.

Where to take a casino problem first

Almost every issue resolves faster at source. A sensible order:

1. The casino's own support. Live chat or email, with your account ID, the transaction reference and the date. Ask for a ticket number.
2. The casino's formal complaints procedure. Reputable operators publish one, usually with a stated response window and an escalation path to a manager or compliance team.
3. The licensing authority or the alternative dispute resolution body named in the casino's terms. If the site holds a licence, the footer and terms should name the regulator and the ADR provider. If neither is named anywhere on the site, treat that as a material warning sign.
4. Your payment provider. For unauthorised or duplicated transactions, your bank or card issuer has its own dispute process with its own deadlines.
5. Us. Tell us how it went. Patterns across multiple readers change how a site is presented here.

Keep everything in writing. Withdrawal disputes are usually won or lost on documentation — the terms as they stood when you claimed, your deposit and wagering history, and the exact wording of what support told you.

Free spins questions we get most — and how we answer them

Free spins sit at the centre of nearly every welcome package listed on this site, and most reader emails about them come down to the same handful of conditions. Before you write, it's worth checking these yourself in the promotion's terms, because that's exactly where we'd look:

• Spin value. A spin is usually fixed at a low stake — often a small fraction of a dollar. Five hundred spins is not five hundred dollars.
• Release schedule. Large spin packages are commonly drip-fed over several days, not credited in one block.
• Eligible games. Spins are typically locked to named pokies from one or two software providers. Table games and live dealer rooms are almost never included.
• Wagering. Winnings from spins usually carry a playthrough requirement. A 40x requirement on $20 of spin winnings means $800 of qualifying bets before withdrawal.
• Cashout cap. Many spin offers cap what you can withdraw from them regardless of what you win.
• Expiry. Spins and any attached wagering usually expire within days. Unused spins are forfeited, not stored.
• Maximum bet while wagering. Exceeding a stated per-spin limit during playthrough can void the bonus entirely.

If a term in one of our reviews doesn't match what you see on the casino's site, that's exactly the email we want. Offers change without notice and our figures are checked periodically, not continuously. Everything on this page was last reviewed on 25 September 2026.

Reporting an offer that has changed

Our ranked list carries welcome packages that pair a deposit match with a free spins allocation. The headline numbers vary widely, and the conditions behind them vary more:

Casino	Advertised welcome offer	Our editorial rating
LuckyDreams	Up to $10,000 + 500 free spins	10.0
VegasNow	Up to $8,000 + 500 free spins	9.9
LetsLucky	$4,500 + 300 free spins	9.9
Just Casino	Up to $5,000 + 400 free spins	9.6
LuckyOnes	Up to $20,000 + 500 free spins	9.5
Lukki	Up to $4,000 + 300 free spins	9.5
Play FashionTV	Up to $25,000 + 500 free spins	9.5
Kingdom Casino	600% up to $19,000	9.2
Betrepublic	250% up to $3,000 + 200 free spins	9.2
22bet	100% up to € / $122	9.2

These are editorial ratings from our own research, not customer review scores, and the advertised amounts are maximums that require correspondingly large deposits to reach. If you spot a discrepancy in any row, quote the casino and the term and we'll re-check it.

The three we hear about most

LuckyDreams generates the most correspondence, largely because its headline — up to $10,000 plus 500 free spins — is spread across multiple deposits rather than granted on the first one. Readers who deposit once and expect the full figure are usually reading a multi-stage package as a single offer. It sits top of our list because the spin allocation is generous relative to the deposit tiers and the offer structure is legible once you read the stages. The limitation: reaching the upper end of that match requires a level of spending most recreational players will never approach, and the free spins carry their own wagering separate from the cash match. Check the per-stage percentages before your first deposit.

VegasNow attracts questions about spin release timing. Its up to $8,000 plus 500 free spins package advertises a similar spin count to LuckyDreams on a lower cash ceiling, which makes the spins the more meaningful part for smaller deposits. That's why it ranks where it does. The drawback readers raise most often is game restriction — spin packages of this size are normally tied to a narrow set of titles, so if you dislike the nominated pokies the spins are worth considerably less to you than the number suggests.

LetsLucky offers $4,500 plus 300 free spins, and the emails about it tend to be about qualifying deposit minimums rather than the spins themselves. Its appeal is proportion: a smaller, more reachable cash ceiling that a moderate bankroll can actually engage with, rather than a headline number built for high rollers. Its limitation is that fewer spins means less room to recover from a cold run, and the wagering requirement still applies to whatever those spins produce. Verify the minimum qualifying deposit — it is the single condition readers most often miss.

Where we list an operator, we may earn a commission if you open an account through our links. That arrangement does not buy position, does not change a rating, and does not stop us publishing a limitation. Our order reflects research into terms, banking conditions, game range and complaints handling.

Money questions we can answer by email

Taking part costs whatever you deposit — there is no fee to read this site, and no casino here is free to play for real stakes. Bonus money is not free money either: it is credited on condition that you deposit and wager.

If you're writing to us about payments, tell us which method you used. Availability for New Zealanders varies by operator and should be verified on the casino's own banking page rather than assumed:

• Debit cards — the most common deposit route, usually instant, though some NZ banks decline gambling merchant codes.
• Credit cards — accepted by some operators, but issuers may treat the transaction as a cash advance with its own interest and fee.
• Bank transfer — reliable for larger amounts, typically the slowest on both sides, often one to several business days.
• E-wallets — generally the quickest withdrawal route where offered. PayPal support at offshore casinos is inconsistent; confirm it before depositing.
• POLi — a direct bank payment option familiar to New Zealanders, offered by some but not all sites, and usually deposit-only, meaning withdrawals return by another method.
• Prepaid vouchers and crypto — available at some operators; vouchers rarely support withdrawals at all.

Expect minimum deposits in the range of a small fixed NZD amount, minimum withdrawals often set higher than minimum deposits, and withdrawal limits applied per day, week or month. Currency conversion is the hidden cost if the casino doesn't hold NZD accounts. Some operators charge a fee on withdrawals below a threshold or on repeated withdrawals within a period. None of that is uniform, which is why "what does it cost" is a question we answer per casino rather than in general.

Withdrawal timing has two parts: the operator's internal approval, which is where delays usually occur, and the payment rail, which is comparatively predictable. Identity verification — photo ID, proof of address, sometimes proof of payment method ownership, and for larger sums source-of-funds documentation — is the most common cause of a first withdrawal taking far longer than advertised. Uploading documents when you open the account, rather than when you want your money, removes most of that friction.

What's actually on these sites

If you're emailing to ask whether a casino carries something specific, the broad categories are consistent across the operators listed here:

• Pokies and slots — the largest section everywhere, and where free spins apply. Worth checking published return to player percentages and volatility, since high-volatility titles swing hard in both directions.
• Progressive jackpots — pooled prizes that grow across a network. Often excluded from bonus wagering, and sometimes excluded from free spins entirely.
• Table games — blackjack, roulette and baccarat in digital form, driven by random number generators. These typically contribute little or nothing toward wagering requirements.
• Live dealer rooms — streamed blackjack, roulette and baccarat with human croupiers and table-specific stake ranges. Almost always excluded from free spins offers.
• Mobile play — most sites run in a mobile browser; dedicated apps are less common. If an app matters to you, confirm it exists before registering.

The other products these operators run

Several of the brands listed here are not casino-only. Sportsbooks sit alongside the casino at operators such as 22bet and Betrepublic, and the two run on different logic: sports betting is priced in odds on real events with its own settlement rules, while casino outcomes come from certified random number generators. The important practical point is that bonuses rarely cross over. A casino welcome package with free spins will normally exclude sports wagers from its wagering calculation, and sportsbook free bets usually cannot be played on pokies. Some operators also offer virtual sports, live betting and occasionally poker or bingo rooms, each with separate terms. If you intend to use both sides of a site, read which product your bonus is attached to before you stake anything.

Legal standing and who can use these sites

You must be of legal gambling age to open an account with any operator listed here, and our content is written for adults only. New Zealand's gambling framework, built on the Gambling Act 2003, does not license private operators to run online casinos from within New Zealand — domestic remote gambling is tightly restricted to specified authorised providers. The law does not, however, penalise individuals in New Zealand for playing at gambling sites based offshore. That is the distinction worth holding onto: the operators here are licensed abroad, not by a New Zealand authority.

The practical consequence is that your protections come from the casino's foreign licensing regime and any dispute body named in its terms, not from a New Zealand regulator. Offshore operators are also barred from advertising into New Zealand, so unsolicited promotion of a site to you is itself a signal to be cautious. Rules in this area have been under active review, so verify a casino's current licence and its stated acceptance of New Zealand customers before depositing. Accepting NZ sign-ups is not the same as being authorised to serve New Zealanders.

No casino is completely safe, and no site can guarantee a withdrawal. We publish what we can verify and we say so when something is unconfirmed. Our editorial approach and who we are is set out separately, and the terms covering use of this site explain what our content is and isn't.

If gambling has stopped being fun

Contact us about a review, but not about a gambling problem — that needs people trained for it, not a comparison site. In New Zealand, the Gambling Helpline is free, confidential and available around the clock on 0800 654 655. Most licensed operators also provide deposit limits, loss limits, session reminders, time-outs and self-exclusion in account settings, and blocking software can restrict access at device level. Our responsible gambling guidance covers those tools in more detail, including how to set limits before rather than after they're needed.

Suggesting a casino or a correction

We add operators after research, not on request, and being suggested doesn't secure a listing. If you want to put one forward, send the site name, its stated licence, the payment methods it offers New Zealanders and the welcome terms as they appear on its own pages. If you're reporting an error in existing content, quote the line and tell us what it should say. Either way: [email protected]. Short, specific messages get the most useful replies.